SUPPORT SERVICES

We recognise that all business are different and support packages should reflect this.  We offer three levels of support and if these do not meet your requirements then we would be more than happy to talk to you, to tailor something just for you.

Customer Support Representative

BASIC

From £90 per hour

You can always opt to pay us as and when you need us and if you decide to switch plans, no problem, we will accommodate you.

  • Support provided by an industry expert

  • Reactive support cover on a best endeavours basis

STANDARD

From £90 per month

By far our most popular support plan and one used by the majority of our customers.

  • Prioritised support response

  • Telephone and remote support cover

  • Support provided by an industry expert

  • Full contract cover for peace of mind

  • Full use of our Customer Support Portal to log and track your own support requests

Programming
Business Meeting

PREMIUM

From £750 per month

Taking control of your support directly we send a software expert to your offices once a month to conduct proactive support and maintenance.

  • Proactive support visit once a month

  • Prioritised support response

  • Telephone and remote support cover

  • Support provided by an industry expert

  • Full contract cover for peace of mind

  • Full use of our Customer Support Portal to log and track your own support requests

***INTRODUCING***
Our brand new web based support portal is due to come online in January 2019.  This will be for our STANDARD and PREMIUM support customers.  Giving you the ability to log and track your own support requests from anywhere.  Designed and developed by us to help you work smarter, not harder.

Sign up below to receive our regular customer newsletter where we discuss the latest tips to get the most out of your software and introduce new features and products.

+44 (0)20 7250 4714 / (+350) 58152000

Unit 23 Harbours Yard, Gibraltar GX11 1AA
5 St John's Lane, London, EC1M 4BH

©2018 by 4GL Concepts Limited.  Website created by 4GL Concepts Ltd