We recognise that all business are different and support packages should reflect this. We offer three levels of support and if these do not meet your requirements then we would be more than happy to talk to you, to tailor something just for you.
BASIC
From £90 per hour
You can always opt to pay us as and when you need us and if you decide to switch plans, no problem, we will accommodate you.
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Support provided by an industry expert
Reactive support cover on a best endeavours basis
STANDARD
From £90 per month
By far our most popular support plan and one used by the majority of our customers.
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Prioritised support response
Telephone and remote support cover
Support provided by an industry expert
Full contract cover for peace of mind
Full use of our Customer Support Portal to log and track your own support requests
PREMIUM
From £750 per month
Taking control of your support directly we send a software expert to your offices once a month to conduct proactive support and maintenance.
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Proactive support visit once a month
Prioritised support response
Telephone and remote support cover
Support provided by an industry expert
Full contract cover for peace of mind
Full use of our Customer Support Portal to log and track your own support requests
***INTRODUCING***
Our brand new web based support portal is due to come online in January 2019. This will be for our STANDARD and PREMIUM support customers. Giving you the ability to log and track your own support requests from anywhere. Designed and developed by us to help you work smarter, not harder.
